Gemstone necklace female heart-shaped couple custom lettering pendant gift

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at service@fashiontechgiz.com. Please note that returns will need to be sent to the following address: Grünendeicher Strße 3 21680 Stade If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@fashiontechgiz.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@fashiontechgiz.com.

Shipping

Shipment For us, the satisfaction of our customers is our focus. That's why we offer you exclusive and free shipping within Germany and Europe (only EU-Countries). Customs fees or additional shipping costs may apply for international delivery. However, please don't worry, as in most cases, international delivery is also possible. But for international delivery please read our Delivery conditions before. Our products are mainly asian imported goods, which means we can offer you exceptionally low prices, as well as always a new and trendy range. Please note that the delivery time can currently be between 8 and 20 days. On average (last 3 months) the delivery time is 10 calendar days . However, we assure you that patience will pay off – quality at an unbeatable price awaits you! Of course, you will automatically receive the tracking link by email, where you can track the entire delivery at any time.